Dunning System

Automated Payment Reminder & Collections Workflow for Faster Cash Recovery

Dunning System is an automated accounts receivable (AR) follow-up solution that helps businesses reduce overdue invoices, improve cash flow, and maintain professional customer communication.

It standardizes your reminder process through configurable schedules, multi-channel notifications, and real-time tracking—so your finance team spends less time chasing payments and more time managing exceptions.

Key Highlights

Automated Reminder Scheduling
Set reminder rules by due date, aging bucket, customer group, or invoice type.

Mutli-Channel Notifications
Send reminders via phone calls, email, SMS, WhatsApp/LINE (optional), or printed letters depending on your workflow.

Flexible Templates & Tone Control
Use friendly reminders for early-stage follow-ups and escalate messaging automatically for long overdue accounts.

Exception Management
Pause dunning for disputed invoices, promised payments, VIP customers, or special terms.

Full Visibility & Reporting
Track sent reminders, customer responses, payment promises, and collection performance by aging and customer segment.

Typical Applications

AR teams managing high invoice volume
SMEs needing structured reminder workflows
Enterprises requiring compliance-based follow-up logs
Shared service centers standardizing finance operations

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