| Feature | Description |
|---|
| Dunning Policies | Configure rules by days overdue, tiers, customer types, invoice types |
| Reminder Templates | Email/SMS/IM templates with variables (customer, invoice, amount, due date) |
| Escalation Workflow | Automatic escalation from gentle to firm messages |
| Task & Case Management | Assign follow-up tasks to collectors and log outcomes |
| Promise-to-Pay Tracking | Record commitments and auto-follow-up if missed |
| Dispute Handling | Mark invoice as dispute and stop reminders automatically |
| ERP/Accounting Integration | Import/export invoice & payment status; API/CSV integration |
| Audit Trail | Full log of reminders, channel, time, user actions |
| Dashboard & Reports | Aging analysis, collection KPIs, effectiveness of each stage |
Televoice DCS Limited