MiUC Auto Attendant – Features
Core Features
| Feature | Description |
|---|
| DTMF Call Control | Navigate services using keypad digits |
| Multi-Level IVR Menus | Support complex service menu structures |
| Automatic Call Routing | Direct calls to departments or extensions |
| Voice Prompt Management | Upload and manage custom voice messages |
| Multi-Language Support | Provide multilingual service menus |
| Time-Based Routing | Different call flows based on business hours |
| Holiday Mode | Play special announcements during holidays |
| Web Management Interface | Browser-based configuration and control |
Benefits
Improve Customer Service Efficiency
Automatically direct callers to the correct department without manual intervention.
24/7 Automated Service
Provide continuous service even outside business hours.
Flexible Service Design
Easily customize call flows based on business requirements.
Professional Corporate Image
Structured voice navigation creates a professional customer experience.
Typical Applications
- Corporate main phone systems
- Customer service hotlines
- Technical support lines
- Sales inquiry lines
- Information service hotlines
Televoice DCS Limited